Customer Service on Snapchat

By Natalie O'Grady | May 25, 2017

In its short history, Snapchat has grown from a novelty app to a social media platform in which brands are eager to pioneer new styles of social media campaigns. From branded lens and geofilters, to influencer “story takeovers” and specialized in-app ads, there’s a multitude of ways for brands to utilize Snapchat. Users on Snapchat […]

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Celebrity Endorsements: The Risk for Brands

By Natalie O'Grady | May 15, 2017

Celebrity endorsements have been used by brands since the 1760s, when a savvy pottery and chinaware company used endorsements from royalty to promote their products.  In more recent decades, celebrity endorsement has become a staple for many large brands, like Michael Jordan’s partnership with Nike. As social media has grown into a part of everyday […]

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Influencer Marketing for Small Businesses

By Natalie O'Grady | Mar 29, 2017

Influencer marketing is a priority for brands in 2017. In 2016, influencers emerged as a powerhouse for brands looking to reach millennials in the personalized, authentic way that they desire. Celebrity endorsements have always been a tool for marketers with the right budget, but influencer marketing takes this concept to the next level. It combines […]

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Dark Social: Digital Word of Mouth

By Natalie O'Grady | Mar 10, 2017

“Dark social” isn’t as malicious as it sounds. The term was coined by Alexis Madrigal in an article for The Atlantic in 2012 to describe the sharing of information in emails and instant messengers – sharing that existed long before social media platforms were popular. Social media ROI is getting easier to measure, but dark […]

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How to tie your social media strategy to your SEO

By Natalie O'Grady | Jan 30, 2017

Public relations and marketing professionals have learned over the last few years that they can’t exist in silos and get exceptional results for their brands. Integrated strategies are vital for success. PR and marketing live in different sandboxes, but they have to learn how to play well together. This is particularly clear with the relationship […]

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Download our Social Analytics POV

By Natalie O'Grady | Jan 26, 2017

“Today, knowledge has power. It controls access to opportunity and advancement.” – Peter Drucker More than ever, public relations professionals are working to quantify PR’s value for their clients. This can be difficult for a number of public relations tactics, but social media is notoriously hard to pin down in terms of ROI. Executives and […]

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Let it go: don't worry about control on social media

By Natalie O'Grady | Jan 9, 2017

Brands put a lot of work into fine tuning their voice, and can understandably be protective of their image. Companies want their audience to talk about them a certain way, and marketing, advertising, and public relations all work together in the hopes of achieving positive buzz and brand loyalty. However, brands often have trouble getting […]

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#ThisHappened – 2016 in Twitter & YouTube

By Natalie O'Grady | Dec 7, 2016

Major social media platforms are truly a global community. If the Twitter Year in Review and YouTube’s 2016 Rewind video are any indication, this community connects on big issues like social change, elections, and human rights – but also undeniably fun carpool karaoke videos. 2016 has also shown just how powerful brands can be on social […]

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Round Up: How Businesses are Using Pokemon Go

By Natalie O'Grady | Sep 12, 2016

Earlier this summer, Pokémon Go hysteria swept the globe. Fueled by nostalgia and one of the first widespread iterations of augmented reality, the app became the most downloaded app in a first week ever. Groups of Pokémon trainers traversing the streets, phone in hand, became a common sight in many cities, and many families found […]

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Visual Design for Social Media: Basic Tips & Tricks

By Kris Travis | Aug 29, 2016

Over the past few years, I’ve seen more and more design requests for social media assets. Now that it’s pretty clear how visual posts result in greater engagement, brands are working hard to make posts creative, eye-catching, and image-based. That’s great! But sometimes it seems like no visuals at all would be better than the […]

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What to Know About Instagram Stories

By Savanna Frimoth | Aug 11, 2016

  The Controversy Instagram’s unveiling of its “Story” feature caused some waves in the social media realm. Critics of the feature say Instagram is attempting to take over Snapchat’s specialty, a sentiment that was echoed by some Snapchat employees. Fans of the new tool believe that Instagram has improved upon Snapchat’s original story concept by […]

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My PR Toolbox

By Carly Langdon | Jul 27, 2016

Every day a new tool is introduced into the world of communications. From a new social media app to a media monitoring program, it’s hard to keep them all straight. To help you on your journey to find all the right tools, here’s my top five list of PR gems. 5. Associated Press Style Guide […]

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